Policies

Refund & Cancellation Policy

Clear terms, plainly written. This policy applies to every project package, custom catalog engagement, and Care & Growth subscription from Premium Spark Studio Designs LLC.

Last updated July 2026

Deposits & payments

All website project packages — Spark ($2,900), and Signature ($9,800) are paid in full and Legacy ($70,900) — paid in full or payment (75% upfront, 25% before completion).
Premium Custom Catalog Tier 6 and Tier 7 packages are split 75% to start based on price quote, 25% before launch.
Optional Website Care & Growth subscriptions are billed monthly or annually (save ~17% on annual).

The 8-day notice

You may upgrade, downgrade, or cancel any time within 8 days' written notice.
After 8 days, the upgrade or downgrade remains in effect and deposits are non-refundable.
There are no long-term contracts at any tier.

Refund eligibility

Cancellations made inside the 8-day notice window are refunded for amounts paid, less any work already delivered.
After the 8-day window closes, deposits and payments for completed milestones are non-refundable.
Third-party costs already incurred on your behalf (domains, licensed fonts, stock imagery, hosting) are never refundable.

Subscriptions

Care & Growth subscriptions can be cancelled within 8 days' written notice before the next billing date.
Access continues through the end of the period you've already paid for.
We do not issue partial-month or partial-year refunds.

Project delays & client inactivity

Projects with no client response for 30+ days may be paused and re-scheduled against our current availability.
Deposits on paused projects remain non-refundable, and remain credited toward the work when it resumes.

How to request a cancellation or refund

Email premium@sparkstudiodesigns.com with your project name, package, and the reason for the request.
The date of your deposit starts the 8-day clock. Your written notice starts at that 8-day clock.
We respond to every request within two business days.

Questions about these terms?

We'd rather talk it through before you commit. Email us or book a 30-minute discovery call.

premium@sparkstudiodesigns.com Book a 30-min discovery call →